Shipping & Returns

Every Design33 Studio mural is made to order and custom printed to your wall size, right here in the USA. Here's exactly what to expect — from order to delivery — and how we take care of you if anything isn't right.

Made to order

Because each mural is printed to your exact measurements, production begins after you place your order. Please allow 3–5 business days for printing before your order ships. During busy periods this can take a little longer, since everything is made to order just for you. We'll email your tracking as soon as it's on the way.

Shipping

  • Free standard shipping on all orders within the contiguous United States (48 states) — no minimum.
  • Express shipping is available at checkout for faster delivery, for an additional fee.
  • Hawaii, Alaska, Puerto Rico and US territories: we ship here too — shipping is calculated at checkout for these destinations. Questions? Message us before ordering and we'll help.
  • Ships from Texas, USA. No customs fees or import duties for US buyers.

Start with a sample — order with confidence

A mural is a big, personal choice, so we make it easy to be sure before your full order. Every design is available as a sample, and we'll create a free digital wall preview from a photo of your room. Between the two, you can check color, material and scale in your own space with no guesswork.

Returns & cancellations

Because every mural is custom printed to your specific wall dimensions, it can't be restocked or resold — so custom orders are final sale and aren't eligible for return or exchange for change of mind. This is exactly why we offer free samples and a free wall preview, so you can order with total confidence. Sample orders are also final sale, as they're made on demand.

If something isn't right, we'll fix it

We stand fully behind our work. If your order arrives with a problem that's on us, we'll make it right at no cost to you.

  • Print or production error (wrong color, misprint, wrong size, missing panel): we'll reprint and reship the affected panels free of charge.
  • Damaged in transit: please keep the packaging and take photos of the damage, then contact us. We'll handle the carrier claim on our end and send a free replacement.
  • Lost in transit (tracking stalls, or shows delivered but nothing arrived): reach out and we'll open a trace with the carrier. If it can't be located, we'll reprint or refund.

Please report any issue within 7 days of delivery, with photos and your order number, so we can resolve it quickly. Send everything to hello@design33studio.com.

Questions before you order?

We're happy to help with measurements, panel counts, material choice or wall suitability. Just message us or email hello@design33studio.com before ordering — we'd love to help you get it right.